REFUND POLICY

All Live Animal Purchases Are Final
Animals are sold as pictured unless otherwise noted. All live animal purchases are final. Orders must be paid in full before they are shipped. Animal orders that have not been shipped cannot be canceled/refunded unless otherwise agreed upon by both parties. No refunds will be provided unless an animal is DOA (dead on arrival) and there is no animal available of equal value for replacement. In the case of a DOA, we must be contacted with photographic evidence within 2 hours of delivery.

The customer is responsible for bringing the animal inside (a home) to a reasonable temperature controlled environment (68F-78F) once it is delivered. The customer is responsible for picking up the animal at the Fedex facility the morning of delivery (If both parties agreed to have it held at the facility). If the animal shipped was not brought in the house or picked up from the facility within 15-30 minutes of delivery we are no longer held responsible for the conditions the animal arrives in. 

We are NOT to be held responsible for any mistakes/delays caused by FEDEX, UPS, USPS or ANY other delivery service.

A replacement or store credit can be provided if an animal arrives DOA. If a replacement is agreed upon by both parties, then the customer will have to pay for the new shipping charge or accept a refund for the deceased animal.

In the instance that we decide a refund is applicable for an animal that hasn't been shipped to the customer, a 25% cancellation fee will be charged.

No replacements/refunds will be provided for animals deceased under the care of the customer after 7 days of delivery if we were never contacted with any concerns. If the customer has any concerns about the delivered animal, we must be notified within a day of arrival. If both parties agree on the concerns of an animal then further action will be considered. 

We will not be held responsible for any Veterinary attention to an animal unless otherwise agreed upon. Before contacting a veterinarian please consider contacting us with your concerns as we have had experience with the animals we sell and might have a solution for your pet.

Customer is responsible for being informed and up to date on their state laws. 

Above all we are going to do our best to try and make our customers happy and to have a fair service to all parties involved.